The terms used in the article below correspond to iSYBUY. To find iBAT equivalents, click on this link.
The "Orders" tab lets you manage all your orders directly from your mobile application, whether they are awaiting validation or have been completed, for example.
In this article :
- How to access to the "Orders" tab ?
- Orders to be approved
- Orders in progress
- Pending orders
- Completed orders
How to access to the "Orders" tab ?
Once you have logged in to your mobile application, you can choose the Orders tab directly from your home page.
Once you are in this tab, you will see several categories: orders to be validated (1), orders in progress (2), pending orders (3) and closed orders (4).
Orders to be approved
This category is made up of two parts: orders to be approved and supplier proposals. Orders to be approved are those received and awaiting your approval before being sent to the supplier.
In the "supplier proposal" section, you will find all the orders for which a supplier has asked you to validate the changes made (shipping costs, order amount, etc.) before sending the order.
Once you have clicked on the tab, you can choose the proposal you wish to view.
As you can see in the "status" section (1), the order is awaiting your confirmation or rejection before it can be validated.
In the "supplier proposal" section, you can see the changes (2) made by the supplier to the order you placed. In the example below, the total price excluding VAT has been changed from €0 to €5.12.
Finally, at the bottom of the page, there is a box entitled "This order requires your approval" (3), giving you the option of accepting or rejecting the modification(s) made by the supplier.
> If you accept it and you are the last approver in the process, the confirmation will be sent directly to the supplier in question and all you have to do is wait to receive your order.
> If you refuse, you will have to enter a comment to explain to the supplier why you are refusing their proposal. The supplier will then be notified of your refusal.
Orders in progress
The first tab corresponds to orders to be received. Don't hesitate to consult the article on this subject if you'd like more information.
The section in the process of being modified corresponds to orders that are in the process of being modified. You can check this by consulting the order 'status'.
Three tabs are available in this section: orders awaiting supplier approval, orders awaiting manager approval and quotes awaiting approval.
In all of these situations, you are waiting for feedback from a supplier or a manager in your company, so you do not have control over this tab. As soon as the order is validated, it will no longer appear in this tab and will switch to one of the other three categories, depending on the feedback you have received.
This last point is divided into two tabs : closed orders and rejected orders.
- Closed orders
Completed orders are orders that have been received. You can download your order forms (1) or place the same order again (2).
If you would like to find out more about how to download your order forms, please refer to the relevant article in our help centre.
- Rejected orders
This last category corresponds to all orders that have been refused by suppliers or by managers following a request for a quote or a request for approval. You will see in the "Status" box (1) whether the order has been rejected internally or by a supplier, as well as a red box with the reason for the rejection (2).
Do you have any other questions we haven't thought of? Send us your request at this address. We look forward to hearing from you!
Related keywords :
Orders - to be validated - in progress - pending - closed - awaiting approval - to be approved - modification - suppliers - completed orders - refused - application - mobile - purchase