Managing an order modified by the supplier
The terms used in the article below correspond to iSYBUY. To find iBAT equivalents, click on this link.
When you send an order request to a supplier, they may sometimes send you a new proposal with changes they have made.
In this article:
- Where can you see an order has been modified by a supplier ?
- How do you accept or reject a proposal ?
Where can you see an order has been modified by a supplier ?
The first step is to go to the "Receive" tab (1) and click on "Wait for customer confirmation" (2).
Once you are on the purchase order, you will see the status (1) which indicates that the supplier is awaiting your return. You can also see the changes that have been made in red (2), and then you can accept or reject the proposal using the buttons at the top right of your screen (3).
How do you accept or reject a proposal ?
Option 1 : You decide to refuse the supplier's proposal
Click on the corresponding button (1). You must include a comment (2) so that the supplier understands the reason for your refusal. He then has the option of modifying his first proposal or refusing the order.
Option 2 : You decide to accept the supplier's proposal
Simply click on "accept these proposals". The changes are now taken into account and the status changes to "to be delivered" (1). You then have the option of making an acceptance (2).
Note :
You can find all the changes you have made at any time in the "history" section (3).
Do you have any other questions we haven't thought of? Send us your request at this address. We look forward to hearing from you!
Related keywords :
management - order - modification - supplier - agreement - waiting - confirmation - reception - purchase